Case studies, Research and Supporting Materials specific to Spain.

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Dirección General de Tráfico (DGT) and ENAC have developed the accreditation scheme for certifying safe driving courses on motorcycles and mopeds, based on the international UNE EN-ISO/IEC 17065 standard. This scheme, which is part of the 2011-2020 Road Safety Strategy, has as one of its main objectives to achieve safer habits in these drivers as they are one of the most vulnerable groups with the highest rate of accidents.

In this regard, the DGT considers that it is essential to improve the training of these drivers, promoting, for this purpose, safe driving courses on motorcycles and mopeds, with the aim of raising awareness of the risks associated with driving these vehicles, as well as preparing them to adopt good driving practices, through advanced and voluntary training.

If you would like to learn more about the new accreditation scheme or have any questions about the accreditation process, please contact Daniel Román.

Further information is available on the ENAC website.

The Valencian Community’s Ministry of Territorial Policy, Public Works and Mobility has recently published Decree 62/2020, which regulates the actions of the Municipal Administration’s collaborating bodies for inspecting urban actions (ECUV) that will be responsible for carrying out compliance inspection and control actions with the municipal regulations of projects and execution of works, installations and activities.

In order to perform their functions, the ECUVs must be accredited by ENAC as a type A inspection body in accordance with UNE-EN ISO/IEC 17020 standard and be registered in the Registry of urban planning inspection and control collaborating bodies (RECUV).

At this time, there are no accredited bodies to offer such service. For further information, please contact Marta González, from ENAC’s Inspection and Control Bodies department.

Further information is available on the ENAC website.

JTSEC has become the first ENAC-accredited laboratory to assess Information and Communications Technology (ICT) product safety according to LINCE methodology, the National Essential Security Certification scheme developed by the National Cryptologic Centre (CCN), which aims to provide more guarantees for cybersecurity certification in Spain.

The LINCE certification and assessment methodology enables assessment of an ICT product’s capability to treat information securely. In addition, this certification is one way for these products to be included in the ICT Security Product Catalogue (CPSTIC), which regulates IT product acquisition in the Spanish administration. With LINCE, products will be recognized as suitable for systems whose security criticality is medium or low according the National Security Scheme (Esquema Nacional de Seguridad, ENS) classification.

This activity’s accreditation also provides an added guarantee that a product has been assessed by a technically competent certification authority, giving the customer an additional level of confidence.

LINCE, an adapted methodology

The LINCE methodology, based on the principles of Common Criteria (the internationally recognised standard to assess security functions and an IT product’s level of trust), was created by CCN for products requiring a medium or low-level security. LINCE aims to pay attention to the critical aspects of each product and give more importance to specific and practical tests in order to fight real threats to dense documentation or comprehensive functionality testing that require Common Criteria for high-category products, helping to therefore reduce the assessment process’ time and effort as well as the manufacturers costs.

The Metallurgy, Furniture, Wood, Packaging and Polishing Technology Institute, AIDIMME, and the FCBA technology Institute have obtained ENAC’s accreditation for firstly testing and certification, and secondly for certification of low emission formaldehyde wood by-products, therefore complying with the U.S. (TSCA) Toxic Substances Control Act.

This regulation was developed by the U.S. Environmental Protection Agency (EPA) to reduce air toxicity by reducing wood by-product’s formaldehyde emissions such as particle board, medium density fibre boards and plywood boards manufactured or sold throughout the country.

U.S. law limits the amount of formaldehyde released by these products. It also recognises bodies to test and certify the emissions limit compliance, by requiring certification bodies and testing laboratories to be accredited by an agency recognized by the EPA. ENAC is one of the accreditation bodies recognized by the U.S. Environmental Protection Agency so that ENAC-accredited bodies and the reports and certificates issued by them are valid to the TSCA.

The Autonomous Region of Valencia’s Department of Agriculture, Environment, Climate Change and Rural Development has recently published the Decree 228/2018, which sets out procedures and atmospheric emission control system regulations for activities considered to potentially pollute the atmosphere.

This Decree establishes that facilities with potentially polluting activities must present, to the competent authority granting the emissions authorisation, a certificate showing they have adapted to the current area of atmosphere protection regulations and to the conditions set out in the authorization. This certificate must be issued by a Collaborating Body in the Valencian Community Environmental Quality Area (ECMCA) accredited by ENAC in the atmospheric pollution field.

For any questions about the accreditation of activities referred to in this decree, contact Francisco Javier Ordeig, of ENAC’s Department of Environment, via email:

The newly published Spanish Royal Decree 1112 / 2018, which aims to ensure that public sector organisations’ (and other connected organisations’) web sites and mobile device applications have the required accessibility; that the required compliance reviews are carried out with the accessibility requirements in the design, construction, maintenance and update phases; and that these reviews are carried out by an accredited certification body.

“The obliged bodies may certify compliance with the requirements of this Royal Decree in their web sites and mobile device applications by a certification body whose technical competence has been formally recognized by the National Accreditation Body (ENAC) or by another national body according to Regulation (EC) No. 765/2008 of the European Parliament and Council 9th July 2008, which lays down accreditation requirements and market security related to marketing products”.

This new Royal Decree’s goal is to ensure equality and non-discrimination of people’s access, in particular people with disabilities and older people; to provide more guarantees and to recognize the value of accredited services as a system to control accessibility requirements. These bodies are the only ones to have proven their technical competence to ENAC: an independent body and declared public utility.

And so, by opting for accredited certification bodies and demanding certificates that include the ENAC mark, the public administration and companies can rely on these institutions having the necessary independence and technical expertise to offer the service, as they have a technically competent staff and an audit team who understand the critical products and processes of the organizations they serve, their specifications and the technological environment in which their activity is carried out.

UNE 58921:2017 establishes requirements both for the maintenance, review and inspection of mobile personnel lifting platforms to ensure the safe operation of this equipment. The standard is used by the Ministry of Economy, Industry and Competitiveness to  demonstrate compliance with the requirements of the Machinery Directive, the Law on Prevention of Occupational Risks and the Regulation of Prevention Services, as well as the minimum safety and health provisions for the use by workers of the work equipment typified in the Real Decree 1215/1997.

Among the contents of the new regulation, it states that periodic and exceptional inspections are carried out by accredited inspection entities in accordance with ISO / IEC 17020, as a means to evaluate the competence of these entities involved in the control of the maintenance, technical conditions and safety.

Further information is available on the Spanish Accreditation Body (ENAC) website.

The Ministry of Energy, Tourism and Digital Agenda of Spain has recently published the Royal Decree 235/2018 amending Royal Decree 1597/2011 by regulating the National Inspection System of Biofuel and Bioliquid Sustainability.

Among the changes of the Royal Decree 1597/2011, article 11 establishes that the biofuel or bioliquid sustainability inspection report demanded by economic operators can be issued by a sustainability inspection body accredited by ENAC as a product certification in accordance with the UNE-EN ISO/IEC 17065 standard.

Further information is available here.

The Global Innovation Index (GII) provides detailed metrics about the innovation performance of 127 countries and economies around the world. The index is the result of a collaboration between Cornell University, INSEAD, and the World Intellectual Property Organization (WIPO). The GII has gained international recognition, establishing itself as both a leading reference on innovation and a ‘tool for action’ for decision makers. It recognises the link between innovation as an engine for economic and social growth in an increasingly knowledge-based global economy.

One of the 81 indicators used to measure a country’s innovation performance is the number of accredited certificates to the quality management system standard, ISO 9001.

The 2017 report can be accessed from the Global Innovation Index website.

Source: Cornell University, INSEAD, and WIPO (2017): The Global Innovation Index 2017: Innovation Feeding the World, Ithaca, Fontainebleau, and Geneva.

The World Health Organisation’s International Health Regulations have been developed to prevent, protect against, control and provide a public health response to the international spread of disease in ways that are commensurate with and restricted to public health risks, and which avoid unnecessary interference with international traffic and trade. Economies are required to develop certain minimum core public health capacities. Access to accredited laboratories provides clear evidence of an economy’s sustainable ability to respond.

Further information is available on the WHO website.

In order to obtain environmental authorization for electrical and electronic equipment waste storage plants (RAEE), the Assembly of Extremadura require a report by an inspection body, accredited by ENAC, the Spanish accreditation body.

The Royal Decree 110/2015 on electrical and electronic equipment waste (RAEE) requires, for the authorization of specific RAEE treatment installations, a prior inspection by the storage facility’s competent authority, by the reuse preparation centre or by specific treatment to verify that it complies with the requirements of the Royal Decree.

The Royal Decree’s requirements establish that this type of inspection can be performed by the competent body of the region where the facility is located or with the support of duly recognized institutions.

Therefore, the Assembly of Extremadura’s Environmental Department, in environmental authorization for RAEE storage plants, has begun to demand that the installation’s owner provide an inspection report by an inspection body accredited by ENAC in the field of waste. Specifically, in the field of “Checking RAEE management facilities” which certifies, following a prior inspection carried out by the body, that the installation complies with the requirements for RAEE storage established in Royal Decree 110/2015 and the relevant documents on homogeneous minimum criteria published by the Ministry of Agriculture and Fisheries, Food and the Environment.

Further information is available on the ENAC website.

The effects of noise pollution and the health risks posed by excessive noise are part of the agenda of public authorities and lawmakers around the world. The Commission is particularly concerned about this issue in Europe which was clearly reflected in the Noise in Europe Conference, held in April 2017.

When it comes to controlling this kind of pollution, authorities frequently turn to companies that have the knowledge, experience and adequate means. Authorities have recognised that accreditation ensures that companies working on their behalf have the necessary technical expertise.

For example, the Castilla y León Noise Law 5/2009 requires accreditation for companies wishing to obtain autonomic authorization for testing of sound level measurement, acoustic insulation, vibration and reverberation time in the region. This law, as well as the Valladolid Municipal Ordinance, recognises that any public work machine over two years old, operating in Castilla y León must be inspected and have an acoustic test report issued by a laboratory accredited by ENAC, the Spanish Accreditation body.

The Acoustic Pollution Protection Ordinance of Valencia also requires accreditation to perform on-site measurements needed to issue compliance verification certificates for enforcing minimum insulation in buildings. Likewise, the 266/2004 Decree requires sound audits to be carried out by an accredited testing laboratory for emissions control and insulation of industrial and commercial activities in the Valencian region.

ENAC accreditation minimizes the risk of granting an activity license, an occupancy permit in the building, or of adopting an action plan lacking technical support measures.

The tests and checks performed within the accredited scope are guaranteed to:

– Require sound inspection decisions to be made by competent technicians.

– To have used the appropriate equipment, fulfilling the legal metrological requirements.

– To apply sampling processes in cases where it is necessary a complete conformity declaration.

– Sound focuses are considered and identified as necessary for conclusive acoustic inspection.

– The body periodically participates in proficiency with other bodies and carries out internal controls to assess its performance quality

Currently, more than 80 companies and public institutions are accredited including testing laboratories, proficiency test providers and building product control agencies, working to improve the acoustic conditions of our environment.

A market survey covering North America and Europe conducted jointly by the International Federation of Inspection Agencies (IFIA) and the International Confederation of Inspection and Certification Organisations (CEOC) found that 17% of various electrical home appliances verified through self-declaration of conformity (SDoC) showed safety-critical failures, resulting in a high risk of shock or fire. This compares to less than 1% for products with third-party accredited certification.

For sensitive and high-risk products, a more robust approach that relies on independent third party, on either a mandatory or voluntary basis, should be taken to ensure that products placed on the market are safe, compliant and sustainable.

A full copy of the report is available here.

Some regional administrations and city councils are establishing measures to liberalize and reduce administrative burdens in different areas of municipal activity in Spain. In many cases such measures include Councils and private bodies collaborating to perform certain inspections. As a general rule, in these cases the Administration relies on ENAC accreditation to provide adequate confidence in the independence and technical competence of these institutions.

The region of Madrid published the 639/2014 Order of 10 April, which regulates collaborating private bodies exercising the administrative inspection and control functions in urban planning. The new regulatory framework in Madrid opened the possibility of the Administration collaborating with ECUS (Urban Planning Collaborating Bodies) accredited by ENAC for inspection and control in the whole Region, when previously they were only authorized in the City of Madrid.

Meanwhile, the region of Valencia has published the 7/2014 Decree for a similar scheme with private bodies called Administrative Certification Agencies, according to the “14/2010 Law, 3 December, of the Government of Public Entertainment, Recreation and Public establishments, Shows”.

The region of Galicia has published the 9/2013 Law of 19 December “Entrepreneurship and the economic competitiveness of Galicia” which identifies similar bodies: the ECCOM, which will carry out certification, verification, inspection and facility and establishment conformity control actions in the whole of the Galicia Region as well as activities with regulations applied at the municipal level.  Galicia has also published the 144/2016 Decree, that approves the regulation of economic activities and establishments opening.

ENAC’s accreditation of these bodies for control of urban planning activities, provides a declaration of competence, impartiality and good work in performing the inspections. Thereby giving the Administration confidence in the collaboration work done by these conformity inspectors.

Entities interested in carrying out inspections such as the technical service for automated driving vehicle needs to be accredited by ENAC. The process to be followed is the one for inspection bodies according to ISO/IEC 17020.

The Spanish Authorities (Dirección General de Tráfico) declare that an automated driving vehicle is “whatever has motor capacity equipped with technology that enables steering or driving without the driver’s specific active control or supervision, no matter whether such automated technology is temporarily or permanently enabled or disabled”. The Authorities have also published an instruction (15/V-113 of November 13th, 2015) that recognizes the requirements established for all parties to get authorization for these tests, and the same time to ensure the safety of other users.

This instruction also specifies the mandatory documents to be submitted, the areas of the vehicle to be inspected and the dynamic tests that need to be passed to get the authorization.

Poor waste management practices in industrial facilities may have irreversible effects for soils and sustainable development. Certain Public Administrations therefore require accreditation by ENAC, the Spanish Accreditation Body, of these controlling entities to guarantee monitoring and control for a proper soils management.

Soils and groundwater are a resource we should protect to guarantee sustainable development, as they act like a drain for contaminants generated as a result of bad waste management.

The approval of Royal Decree 9/2005 required a change in the regulatory framework as it focused on a new environmental impact. The objective of this Royal Decree was to “establish a record of activities that might cause soil contamination, as well as adopt standards and criteria to declare contaminated soils”. The publication of Law 22/2011 enacted the regulation of a legal regime relating to contaminated soils. Both documents (Royal Decree 9/2005 and Law 22/2011) constitute the national action framework in terms of soils management.

Regional Public Administration plays an essential role in the development and implementation of this regulation, as they are responsible for initiating and applying it. Many regions have determined that soil quality inspection entities need to be accredited by ENAC, in accordance with UNE-EN ISO/IEC 17020:2012. This requirement is set out in specific legislative developments, such as the decrees ruling in País Vasco, Galicia, Andalucía and Extremadura or the legal requirements to operate as Public Administration partners in terms of environmental quality, among others. Currently, 50 entities have been accredited by ENAC for contaminated soils and groundwater inspection.

Tax Authorities as well as individual companies need a reliable system that provides objective and homogeneous information to demonstrate the innovative component of projects and activities.

Accredited certification provides a system that enables the creation of a climate of confidence and greater certainty, both for companies seeking to make investment decisions, and for Tax Authorities in assessing tax reductions that are available to Spanish companies that promote the practical application of policies designed by the public authorities for promoting R&D&I.

Operating in technologically advanced sectors is both a challenge and an opportunity for Spanish companies. In this framework, global competitiveness, investment in research, technological development and innovation are increasingly the key elements of business development and maintaining competitiveness, which will progressively contribute to the country’s economic growth and the improvement of social welfare.

Some of the tools the Administration can use to promote business innovation include tax incentives and bonuses. These tools are aimed at encouraging private sector initiatives and implementing them without limiting companies innovative fields.

ENAC, the Spanish Accreditation Body (ENAC). delivers accreditation in the following Research, Development and Innovation (R&D&I) related fields:

  • Certification of R&D&I projects: The bodies accredited by ENAC provide a technical report to qualify the nature and costs of the R&D&I activities of a project, enabling companies to request an R&D&I content and costs report from the Ministry of Economy and Competitiveness. This report is binding on the Tax Authorities and therefore provides the company with certainty by qualifying the nature of the R&D activities. Royal Decree 1432/2003, published in Spain’s Official Gazette, allowances in social security contributions for investigators.
  • Research staff R&D&I activity certification: The bodies accredited by ENAC certify that staff participate full-time and exclusively in R&D&I activities, enabling the report to be obtained for Social Security bonus contributions or corporate tax deductions for this type of activity. Royal Decree 475/2014, about reductions to the social security contributions of research personnel.
  • Innovative SMEs and Young Innovative Company certification: The bodies accredited by ENAC certify the organization’s innovative character and the SMEs condition, if it is needed. Subsequently the Ministry of Economy and Competitiveness will recognise these organizations with the official seal of “Innovative SME” and including them in the Registry for that purpose and so they may benefit from tax incentives. Therefore the bonus contributions are fully compatible with the research staff deduction system application for R&D activities. Royal Decree 475/2014, about reductions to the social security contributions of research personnel.
  • R&D&I Management Systems certification: This enables organisations, regardless of their size or their economic sector, to improve their innovation resource management, as the ability to innovate is a company resource that must be managed efficiently. Such management is a business process oriented towards organizing and managing the available human, technical and financial resources. Based on UNE 166002:2014 Standard.

Further information is available from the Spanish Ministry of Economy and Competitiveness (in Spanish).

The World Bank-GFDRR report Building Regulation for Resilience: Managing Risks for Safer Cities released in April 2016 outlines the benefits of strong and effective building regulatory frameworks. The report provides a resource to assist policy makers, governments, donor entities, as well as key private sector players in leveraging good-practice building regulation to underpin risk reduction strategies. It addresses vulnerability reduction in cities across the developing world and proposes to support disaster-prone countries in implementing effective regulatory reform.

The use of accredited testing, inspection and certification are referenced as tools to support local regulators and building control.

Download the Report | Executive Summary

The United Nations Economic Commission for Europe (UNECE or ECE) has published a Common Regulatory Framework for Equipment Used in Environments with an Explosive Atmosphere 2011 requiring the use of accredited conformity assessment bodies.

Part 4 – Common Regulatory Objectives, Recognition of conformity assessment bodies 

Clause 33             
The accreditation of conformity assessment bodies and test laboratories has to follow the applicable ISO/IEC International Standards. The accreditation body has to be member of International Laboratory Accreditation Cooperation/International Accreditation Forum (ILAC/IAF). One member of the assessor team needs competence in the field of explosion protection.

Clause 34
Certificates have to be in line with ISO System No. 5 requirements of the applicable ISO/IEC Guide

Clause 35
Certificates have to be in line with ISO System No. 5 requirements of the applicable ISO/IEC Guide

Further information is available on the UNECE website.

PRAISE is a project co-funded by the European Commission and implemented by European Transport Safety Council (ETSC) on Preventing Road Accidents and Injuries for the Safety of Employees (PRAISE). The project aims to advance work-related Road Safety Management and provide the know-how to employers who have to take on that challenge. It also aims to present the work-related road safety standards of EU Member States and carry out advocacy work at the EU level: work-related road safety is an area of road safety policy that clearly needs renewed political commitment.

Their 2012 report ‘Preventing Road Accidents and Injuries for the Safety of Employees: Work Related Road Safety Management Programmes’ stated that, ‘ISO 39001… will provide a useful framework for the continual improvement of road safety work.’

Click here for further details

As part of Pillar 1 on Road Safety management, the UN’s Global Plan for the Decade of Action for Road Safety 2011-2020 Activity 3 is to, ‘Develop a national strategy (at cabinet or ministerial level) coordinated by the lead agency ‘promoting road safety management initiatives such as the new ISO traffic safety management standard ISO 39001’.

This global plan was set up by the UN General Assembly under resolution A/RES58/289 on “Improving global road safety”, a task taken forward by the World Health Organisation.

Click here for further details

In order to support food hygiene, food quality and food security, the Spanish Government requires certification and inspection bodies to hold accreditation.

Further information can be found in the Official State Bulletin (in Spanish).

The World Organisation for Animal Health requires diagnostic tests for aquatic animals to be carried out by laboratories accredited by ILAC MRA signatories.

A copy of the manual can be downloaded here.

Further information is available on the organisation website.

The ISO website ‘Using and referencing ISO and IEC standards to support public policy‘ references a wide range of instances where different standards are used to deliver food safety policy.

Leading food standards include ISO 22000, Food safety management systems — Requirements for any organization in the food chain and  ISO 22005, Traceability in the feed and food chain — General principles and basic requirements for system design and implementation.

The work of the ISO Technical Committee responsible for food safety standards (TC 34) has been a key contributor to the CODEX International Food Standards, with over 100 standards generated by TC 34 endorsed by CODEX.

Further information from the ISO website

The ISO website ‘Using and referencing ISO and IEC standards to support public policy‘ references a wide range of instances where different standards are used to deliver environmental policy.

Leading standards include ISO 14001 Environmental Management System standard and ISO 50001 Energy Management System standard, as well as standards used to limit greenhouse gas (GHG) concentrations in the Earth’s atmosphere (ISO 14064 series & ISO 14065).

These standards have been used in a variety of mandatory and voluntary schemes from carbon trading to sustainable development policy.

Further information from the ISO website

A study carried out by ISO’s Technical Committees to identify whether standards play a role in preventing accidental fatalities, revealed that country-level participation in the ISO’s technical committees – the group of experts that develops standards – showed that a 1 per cent increase in technical committee participation was associated with a 0.19% decrease in accidental deaths.

Further information is available here.

This short infographic provides data and examples to demonstrate the impact of the National Quality Infrastructure in terms of

  • Enhanced Competitiveness
  • Reduced Testing & Certification Burden
  • Expanded and Open Markets
  • Increased Innovation & Technology Diffusion
  • Improved Efficiency
  • Increased Productivity Gains
  • Safety, Health, Environmental Application

A more detailed description of how the QI enhances competition is available at

This study, which resulted from a research project commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ), aimed to assess the impacts that quality services contribute to improve the understanding at the political, entrepreneurial and academic levels about the relevance of quality infrastructures to the functioning of innovation systems, how they enhance the performance of economic agents and improve the outcomes of social, economic and environmental policies.

The key objectives aimed to identify the following positive areas:

  • the identification of the range of positive and negative effects that they have in societies;
  • to advise policy makers on how the accomplishment of their strategic goals may be facilitated through the development of quality services;
  • To raise awareness of consumers, firms and industries about the existence of such an institutional complex, i.e. how it shall be used as a platform where various economic agents are to participate and interact in order to address to a multitude of social, economic and environmental challenges;
  • to learn ways of improving the functioning of the existing quality infrastructure.

A copy of the report is available on the Physikalisch-Technische Bundesanstalt (PTB) website.

Standardisation and standards have often been perceived as a contradiction to innovation. This report provide conceptual arguments and empirical evidence that standardisation as such and standards can be used as to promote innovation especially in three different areas. After a brief section on the general economic functions of standards, the relationship between research and standardisation is examined by first showing both standardization as a technology transfer channel and standards as enablers and facilitators for research. The second area focuses on the difficult but promising issue of transferring intellectual property rights (IPR) into standards, and shows how this can be beneficial both for IPR holders and standards implementers. The third newly emerging field concerns the role of standards and standardization in procurement processes, which are more and more forced to address and promote innovation. In the final chapter, the results are summarised and recommendations for policy makers are derived.

A copy of the report is available on the National Endowment for Science, Technology and the Arts (NESTA) website.

Author: Knut Blind, TU Berlin, Rotterdam School of Management and Fraunhofer FOKUS

A publication titled “Good practices: Experience in the Market Surveillance of ISO 9001 quality management systems” has been released by the United Nations Industrial Development Organization (UNIDO).

The report presents the lessons learnt and good practices in applying Market Surveillance methodology to monitor the effectiveness of ISO 9001 certification in manufacturing enterprises and to evaluate the performance of respective accredited certification bodies.

The report concludes that the proper use of ISO 9001–based quality management systems assists developing countries in promoting sustainable trade, thereby helping them achieve inclusive and sustainable industrial development and the 2030 development agenda.

A full copy of the report can be downloaded from the UNIDO website.

Reducing unnecessary trade costs is an important aspect of International Regulatory Co-operation (IRC). But trade costs are only one of the many considerations that countries take into account when engaging in bilateral, plurilateral or multilateral efforts to address non-tariff measures that are related to differences in regulations. They are also concerned about pursuing domestic regulatory objectives. This report develops an analytical framework to help understand the trade-offs between trade costs and domestic regulatory objectives that will determine outcomes of IRC. It shows the possible scope and landing zones of IRC initiatives, ranging from simple information exchange to negotiations to harmonize regulations between countries. The analytical approach is based on economic game theory and provides a basis for regulators and trade negotiators to determine which specific IRC approach would be promising to pursue.

The report states that the ILAC and IAF global arrangements provide the platform for trade cost reductions. A full copy of the report is available from the OECD website.

ILAC and IAF, the global accreditation associations, have contributed to research conducted by OECD to analyse the impact of international organisations (IOs) in supporting regulatory co-operation. The research identified that International organisations (IOs) play a growing role as standard setting bodies in supporting regulatory co-operation with evidence showing that IOs contribute to International Regulatory Co-operation (IRC) by:

  • offering platforms for continuous dialogue on regulatory issues;
  • facilitating the comparability of approaches and practices;
  • providing member countries with flexible mechanisms to identify and adapt to new and emerging regulatory areas or issues;
  • contributing to the development of a common regulatory language
  • developing international legal and policy instruments.

The OECD gathered unique evidence from 50 international organisations on their governance, operational modalities, rule-making practices and approaches to assessing implementation and impacts, which is presented in the report International Regulatory Co-operation: the Role of International Organisations in Fostering Better Rules of Globalisation (launched 2 November 2016)This comparative analysis takes into account the diversity of mandates, expertise and strengths of the 50 participating IOs.

By establishing the international accreditation arrangements based on the mutual recognition of certificates and reports issued by conformity assessment bodies, the development of common rules and policies, and the harmonising of accreditation practices, the report identified that ILAC and IAF play a growing role in supporting regulatory co-operation.

This OECD work on IRC and IOs is part of a broad study into the various mechanisms available to governments to promote regulatory co-operation, and their benefits and challenges. A full copy of the report is available from the OECD website.

While there is a substantial body of literature on the economic theory of international standards, and their presumed effects, much less is known about how international standards work in practice. This paper surveys empirical studies investigating the relationship between international standards and trade. The main focus is on econometric studies using secondary data on international standards and trade, but surveys and some of the literature investigating the relationship between standards and other economic measures, such as productivity, growth and welfare are also summarised.

The paper sets out some conclusions that can be drawn from the econometric studies that have sought to estimate the relationship between international standards and trade:

  • In most studies, when exporting countries use international standards, this has in most cases a positive (or at least neutral) effect on their export performance.
  • When exporting countries use national standards (i.e. standards specific to country x), that may lead to superior export performance by x.
  • When the importing countries also adopt international standards, the most common effect is also to increase imports. The exceptions can in part be explained.
  • When the importing country uses national standards, the results are more diffuse. For studies that relate exclusively to voluntary standards, the effects are distributed quite evenly. For studies that relate to regulations (i.e. mandatory standards), the effects on imports tend to be negative.

A full copy of the report is available from the OECD website.

This report provides a comprehensive account of quality systems for private sector development: what works on the ground and what doesn’t, and why. It explains why quality and standards matter for export growth, productivity, industrial upgrading, and diffusion of innovation, all central ingredients in improving economic growth and generating real gains in poverty reduction. The report examines the diversity of institutions, linkages, and arrangements involved in quality systems, identifying success factors and obstacles in the quality strategies of particular countries. A portion of the volume is devoted to experiences in Latin America and the Caribbean, a region with a great deal at stake in the drive to improve quality. Policy makers in Latin America and throughout the developing world will find Quality Systems and Standards for a Competitive Edge to be a valuable tool for meeting the challenges of building trade competitiveness in the new global economy.

A full copy of the report is available on the World Bank website.


In many countries in Eastern Europe and Central Asia (ECA), the National Quality Infrastructure (NQI) does not support business competitiveness, though this is one of its functions in organization for economic co-operation and development countries. In most of the Commonwealth of Independent States (CIS) countries, it even impedes competitiveness. The most common economic benefits of adopting standards include increased productive and innovative efficiency. Standards lead to economies of scale, allowing suppliers to achieve lower costs per unit by producing large, homogeneous batches of products. Standards spur and disseminate innovation, solve coordination failures, and facilitate the development of profitable networks. Participation in world trade increasingly requires that suppliers comply with standards determined by lead buyers in global value chains. The nature of participation in the global economy has changed dramatically over the past two decades. Rarely do producers turn raw materials into final products and sell them directly to customers. Improving the quality of goods and services and diversifying into sectors where quality matters can be a sustainable source of global competitiveness. Some of the productive tasks associated with high-quality goods have high learning and technological externalities. In those sectors, producers tend to form tight relationships with global buyers who transfer their knowledge and support the producers’ quality-upgrading processes. Diversifying into a broad range of sectors also reduces macroeconomic volatility, but quality upgrading becomes necessary to enter new sectors that compete on quality.

A full copy of the report is available on the World Bank website.

Citation  “Racine, Jean-Louis. 2011. Harnessing Quality for Global Competitiveness in Eastern Europe and Central Asia. World Bank. © World Bank. License: CC BY 3.0 IGO.”


National Quality Infrastructure (NQI) reforms are an important part of broader efforts aimed at enhancing trade and investment opportunities, opening markets for new innovative products, and improving the business environment. As demand to access new markets and compete with higher quality products rises, the World Bank Group is committed to supporting government’s efforts to build a more harmonized and integrated NQI. This leaflet sets out how the World Bank can support the development of standards, accreditation and metrology systems to boost economic performance and cross-border investment decisions.

A full copy of the leaflet is available here. World Bank NQI Leaflet

Standards define how products, processes, and people interact with each other and their environments. They enhance competitiveness by offering proof that products and services adhere to requirements of governments or the marketplace. When used effectively, they facilitate international trade and contribute to technology upgrading and absorption. This brief discusses the importance, the central elements, and constraints to success of national quality infrastructure.

A full copy of the policy document is available on the World Bank website.

This report draws on UNECE assessment models and incorporates the lessons learnt from the needs assessment studies on Belarus and Kazakhstan, carried out by the UNECE secretariat in 2010 and 2011, respectively. The methodology is meant to bring to the fore:

  • A common understanding of key regulatory and procedural barriers to trade. While actors may have a broadly shared intuitive view of such obstacles, they may differ at the technical level when it comes to attributing causes to each obstacle and to estimating the magnitude of its impact.
  • A common approach to addressing the identified barriers in a manner that is responsive to the specific needs of each country and every actor in the international trade supply chain.
  • Conflicting policy objectives related to trade development and trade facilitation.
  • Procedures and regulations that could be improved through systematic:
    • Simplification – the elimination of all unnecessary elements and duplication in formalities, processes and procedures;
    • Harmonization – the alignment of national formalities, procedures, documents, information, and operations with acceptable international commercial norms, practices and recommendations.
    • Standardization – the implementation of internationally recognized formats for procedures, as well as documentary and information requirements.
  • Capacity shortfalls in the existing trade support institutional framework (understood as comprising infrastructure, trade support organizations and state agencies, including those involved in supporting quality control), which could be improved through targeted investments.
  • Shortcomings in existing public-private sector consultative mechanisms related to the development and implementation of regulatory policies

A special focus is also given to assessing national standardization policies, technical regulations, quality assurance, accreditation and metrology (SQAM) system, in terms of its capacity to contribute to a conducive trading environment where regulatory and procedural barriers are reduced to a minimum.

A full copy of the report is available on the UNECE website.


This report gathers together OECD working papers on the tools, governance and institutions of better regulation and their impact on policy outcomes. It includes both technical and analytical material, prepared by staff and experts in the field. Together, the papers provide valuable context and background for OECD publications on regulatory policy and governance.

The paper relies on an empirical stocktaking of mutual recognition agreements (MRAs) among selected OECD countries, the systematic review of mutual recognition clauses in trade agreements, case studies of the specific experience of the EU internal market, the Trans-Tasman arrangement, and the MRA between the US and the EU, and an extensive review of the literature. The report references the ILAC MRA and the IAF MLA as case studies.

A full report is available on the OECD website.



Anabela Correia de Brito, Céline Kauffmann, Jacques Pelkmans

ISO 9000 certification adds to the fact of being a management tool, source of competitive advantages, its potential to stimulate the advance of industry towards TQM. Many studies have been published that seem to confirm this, but a close review of available publications has allowed us to detect the absence of such an investigation in Spain. That is why an empirical work has been planned, its main goal being to analyse how relevant certification may be in the progress of Spanish companies towards TQM. Mail surveys were carried out on 3,864 certified organizations; 749 (19.4 per cent) responded. The answers of participating companies reflect that although certification leads to a basic quality level, it is also true that it generates a degree of steadiness and a constant demands for updatinh and adaptation of the system it is based on, transforming it into a perfect foundation for more advanced quality practices.



Carmen EscancianoEsteban FernándezCamilo Vázquez Departamento de Administración de Empresas y Contabilidad, Universidad de Oviedo, Spain


Carmen Escanciano, Esteban Fernández, Camilo Vázquez, (2001) “Influence of ISO 9000 certification on the progress of Spanish industry towards TQM“, International Journal of Quality & Reliability Management, Vol. 18 Iss: 5, pp.481 – 494

This paper investigates the influence of sustainable business development on manufacturing plant operations. Among the three pillars of sustainability consisting of environmental, social and economic longevity and foresight of a firm, we focus on the environmental component. Specifically, basing our arguments on the resource-based view of the firm, we hypothesize the impact of environmental management on plant performance. Environmental initiatives considered include ISO 14000 certification, pollution prevention, recycling of materials, and waste reduction; plant performance is assessed with the dimensions of the four competitive capabilities of quality, delivery, flexibility, and cost.

Further, building on the theory of performance frontiers, we investigate these relationships across plants located in different economic regions of the world (plants are classified into emerging, developing and industrialized regions). We suggest that recent emphasis on these environmental initiatives has been greatest among plants located in emerging economies, compared to their counterparts in industrialized and developing nations. In addition, we contend that the influence of these initiatives is greatest for plants located in emerging and developing economies when compared to plants in industrialized nations. These notions are tested with data collected from 1211 plants located in these three economic regions. Overall, this study contributes to the investigation of strategies for sustainable business development, highlighting important implications for both theory and practice.


Tobias Schoenherr, The Eli Broad Graduate School of Management, Michigan State University, Department of Supply Chain Management, USA


The role of environmental management in sustainable business development: A multi-country investigation‘, International Journal of Production Economics, Volume 140, Issue 1, November 2012, Pages 116–128


ISO certification has become a pervasive mechanism adopted by firms to improve their operational performance. In this paper, we examine the operational and organizational factors that increase the likelihood of adopting ISO certification and the impact that ISO certification and ownership structure have upon firm performance. Using a sample of 163 Spanish manufacturing firms for the period 1996–2000 we perform a rare events logit model and a regression analysis. Our findings show that firms producing intermediate goods that have implemented just-in-time practices are more likely to adopt ISO certification. Furthermore, we report a strong influence of the ownership structure upon ISO adoption policy, especially when a multinational firm is the largest shareholder. Empirical evidence supports that ISO certification and ownership structure positively impact firm performance. However, our results indicate that the positive impact of ISO certification on performance diminishes in firms where ownership is highly concentrated.


Esteban Lafuente1, Alberto Bayo-Moriones2 and Miguel García-Cestona1

  1. Departament d’Economia de l’Empresa, Universitat Autònoma de Barcelona, Edifici B. Campus UAB, 08193 Bellaterra (Barcelona), Spain
  2. Departamento de Gestión de Empresas, Universidad Pública de Navarra, Campus de Arrosadia, 31006 Pamplona, Spain
British Journal of Management, Special Issue: An international forum advancing theory and research, Volume 21, Issue 3, pages 649–665, September 2010


The World Trade Organization (WTO) Economic Research and Statistics Division produced the report ‘International Standards and the WTO TBT Agreement: Improving Governance for Regulatory Alignment‘ (Erik Wijkström and Devin McDaniels, WTO, 19 March 2013), with some key points on the value of key conformity assessment tools such as ISO standards and ILAC accreditation.

Of particular interest as regards conformity assessment is 3.1.1, the section on Specific Trade Concerns, ‘One of the core functions of the TBT Committee is acting as a forum to address trade issues – these are referred to as “Specific Trade Concerns” (STCs). These are concerns that one or several Members have with the design or implementation of another Member’s measure. An analysis of the TBT (Technical Barriers to Trade) Committee’s records shows that about one third of all STCs raised in the TBT Committee are associated in one way or another with the subject of international standards. By “associated” we mean that international standards have been mentioned by a delegation in the discussion of a particular trade concern – either by reference to a specific body or organization, or through general reference to the existence (or non-existence) of some source of international guidance.’

‘While over forty different bodies or organizations are mentioned, a number of them recur frequently in discussion. The International Organization for Standardization (ISO) is mentioned in 30% of STCs associated with international standards; the International Laboratory Accreditation Cooperation (ILAC) in 10%.’

The report gives a number of examples of the kind of problem, including: ‘Lead in pottery. The European Union objected to a Mexican draft standard for glazed pottery, ceramics and porcelain, which mandated more stringent lead and cadmium limits than those laid down in the relevant international ISO standards (ISO 6486-1/2). Specifically, the European Union was concerned that Mexican authorities would no longer accept test results accompanying EU ceramic tableware conducted in compliance with these ISO standards. Mexico explained that while its draft standard was partially based on ISO standards, it deviated in certain aspects due to a greater level of health protection required by Mexico, and due to the circumstances of Mexico as a developing country.’

The conclusion of this kind of problem is that ‘The vast majority (around 90%) relate to some form of “challenge” on international standards (from one Member to another). The tone of the discussions may range from a polite request for clarification about the use or non-use of international standards in a measure, to a direct accusation that a Member is not following a specific (and in their view relevant) international standard and therefore violating a WTO discipline.’

The use of  international standards and systems in world trade, such as ISO and ILAC which stick to the ‘Six Principles’ of Transparency, Openness, Impartiality and Consensus, Effectiveness and Relevance, Coherence and Development Dimension, would reduce the instances of the STCs.

Click here for further details, including access to the full report


Companies use standards as a tool to signal their investments in quality upgrading and performance. The authors argue that the impact of this signal depends on the trust in the accreditation system and the development status of a country. Representing the workhorse of research in international trade, the authors use a gravity model to examine the trade effects of ISO 9000 diffusion and cooperation in accreditation. The model is estimated by applying a country-pair fixed effects regression approach with instrumental variables and multilateral resistance terms to a panel data set covering a 13-year period from 1999 to 2012. This allows them to test their hypotheses with respect to the moderating role of international cooperation in accreditation on the trade effects of ISO 9000 diffusion. They show that certification promotes trade and that signatories to the Multilateral Recognition Arrangement of the International Accreditation Forum (IAF MLA) trade significantly more. The IAF MLA is of particular importance to the trade among developing countries. For policy makers, our results highlight the importance of support for accreditation institutions in developing countries.

A full copy of the report is available from the Research Gate website.

Authors: Axel Mangelsdorf, Knut Blind, Jakob Pohlisch

Regulators can rely on ISO standards as a solid base on which to create public policy that helps further SDG goals such as human rights, water and energy efficiency, public health, and more. Recognized the world over, International Standards also help governments achieve their national and international commitments. Read more.

An efficient and effective quality and standards ecosystem—also referred to as quality infrastructure (QI)—is an essential ingredient for competitiveness, access to new markets, productivity improvement, innovation of new products, and environmental protection, as well as health and safety of populations. In short, QI is not only key to a country’s growth, but also essential in creating a safer, cleaner, and more equitable and well-integrated world.

The World Bank Group recognises the importance of QI as an ecosystem and has produced a comprehensive QI diagnostics and reform guide with input from ILAC and IAF. The guide provides help to countries to develop or strengthen their own quality and standards ecosystems—to diagnose, build, and reform the complex elements of an effective, modern QI. It also references the UK study into the impact of accreditation.

The guide can be downloaded from the World Bank website.

The Spanish Public Sector Contract Law 9/2017, which came into force in March 2018, aims to provide greater transparency, better value for money, and increased economic rationality of public funds. It considers that public purchase processes should include qualitative, environmental, social and innovative aspects which aim to “award criteria to obtain the highest quality works, supplies and services”.

As a way of demonstrating compliance to these aspects, it includes specific terms for using the technical standards and for accredited conformity inspectors in several of its articles (in particular, 93, 94, 124, 125, 126, 127 and 128).

Therefore to make it easier for contracting authorities to fully use technical standards and accreditation in the purchasing processes, the Spanish Standardization Association UNE and the National Accreditation Body ENAC have put together the “Guide to using standards and accreditation in public procurement” (“Guía para el uso de las normas y la acreditación en la contratación pública”).

It is a practical publication, which offers guidelines and tips on how to search for rules applicable to an activity, how to cite them properly, and how to refer to accreditation in different cases as well as guiding contracting authorities in the aspects that must be taken into account when assessing whether these requirements are adequately met by those placing tenders.

The publication includes a set of annexes with specific examples of standard and accreditation references, as well as information on the role of standardisation and accreditation from a more global perspective.

Download Guía para el uso de las normas y la acreditación en la contratación pública (In Spanish)

Setting up a Quality Infrastructure System is one of the most positive and practical steps that a developing nation can take on the path forward to developing a thriving economy as a basis for prosperity, health and well-being.

UNIDO published this short video to set out the fundamental principles of developing a national quality infrastructure to ensure that the system contributes to governmental policy objectives in areas including industrial development, trade competitiveness in global markets, the efficient use of natural and human resources, food safety, health, the environment and climate change.

Watch the video on YouTube.


This video, produced by ENAC, the Spanish accreditation body, sets out how accreditation can support economic growth and market competitiveness. Click here to view the video (in Spanish)

To support World Accreditation Day 2018, a short video was produced to demonstrate how accreditation delivers a safer world. The expectation of safe workplaces, safe products, safe transport, safe food, in fact all aspects of our lives is universally shared. Statistics however show that the expectation is not being matched by the reality.

A series of short case study videos can also be viewed on the ILAC / IAF YouTube channel.

ISO 13485:2016 – Medical devices – A practical guide has been authored by technical experts of ISO/TC 210. The handbook is intended to guide organizations in the development, implementation and maintenance of their quality management system in accordance with ISO 13485. Organizations active in the medical device sector, such as manufacturers, importers, distributors, service providers, certification bodies or regulatory bodies, can benefit from this publication.

Download the publication from the ISO website.


This short video shows the impact that accreditation plays in the construction sector and the built environment. (Produced by ENAC, Spain)

The United Nations Economic Commission for Europe (UNECE), has updated its trade recommendations to include references national accreditation systems and the global arrangements. UNECE Working Party 6 on Regulatory Cooperation & Standardization Policies which works to:

  • Promote the use of standards by policy-makers and business as a tool for reducing technical barriers to trade, promote increased resilience to disasters, foster innovation and good governance
  • Promote the use of standards in the implementation of UN-wide goals, including the implementation of the Agenda 2030 and the Sendai framework for action

Sixteen UNECE recommendations have been adopted to address standardization and regulatory issues. They set out good practice regarding Regulatory cooperation, Metrology, Standards and Norms, Conformity assessment, and Market surveillance.

While these recommendations are not binding and do not aim at rigidly aligning technical regulations across countries, they are used to encourage policy makers to base their regulations on international standards to provide a common denominator to the norms that apply in different markets.

All sixteen recommendations can be downloaded from the UNECE website.

The recommendations that reference accreditation are:

Recommendation F: Creation and Promotion of International Agreements on Conformity Assessment

Recommendation G: Acceptance of Conformity Assessment Results


ISO/CASCO has published a new brochure describing how “ISO Technical Committees (ISO/TCs) are often required to choose between developing requirements for a management system for an organisation’s activities, or developing requirements for the competence of an organisation to carry out its activities”.

Not only does this document assist ISO/TCs in understanding the difference between the two standards, but it is also helpful for organisations in the process of deciding whether to implement a management system or a competency based system. In addition, the brochure indicates the benefits and values of meeting either set of requirements.

The ISO/CASCO document – Frequency Asked Questions: Competency or Management System Based Standards?” is available here.

ISO has published a guide for SME’s wishing to implement a quality management system (QMS), providing practical advice and concrete examples tailored specifically for small businesses. A copy of the guidance is available from the ISO website.



UNIDO has published a briefing note to set out how setting up a Quality Infrastructure System can be one of the most positive and practical steps that a developing nation can take on the path forward to developing a thriving economy as a basis for prosperity, health and well-being. A Quality Infrastructure is a system contributing to governmental policy objectives in areas including industrial development, trade competitiveness in global markets, efficient use of natural and human resources, food safety, health, the environment and climate change.


Download a copy of the briefing note from the UNIDO website.

UNIDO has published a new brochure which highlights the contribution of accredited conformity assessment services to the implementation of the 2030 Agenda for Sustainable Development. UNIDO’s vision to address today’s economic, social and environmental challenges is enshrined in the Lima Declaration, adopted by UNIDO Member States in December 2013.  On this basis, UNIDO pursues “Inclusive and Sustainable Industrial Development” to harness industry’s full potential to contribute to lasting prosperity for all.

17 Sustainable Development Goals (SDGs) with 169 associated targets constitute the core of the UNIDO 2030 Agenda for Sustainable Development.  These provide a new development framework that seeks to transform the world and guide all global, regional and national development endeavours for the next 15 years. UNIDO’s programmatic approach is guided by three interrelated thematic priorities: creating shared prosperity, advancing economic competitiveness, and safeguarding the environment.

Maintaining strategic partnerships and technical cooperations, together with the use of standards and compliance related activities, also form an important part of UNIDO’s approach. The relationship between UNIDO, the International Accreditation Forum (IAF), and ILAC is one such partnership.  This strategic partnership in the field of accreditation enables UNIDO, IAF and ILAC to coordinate activities in complementary and mutually supportive areas of operation, in order to enhance the impact of industrial development on economic growth.

A copy of the brochure is available on the UNIDO website.

The significance of an accreditation system for trade and the economy, as well as practical advice for the establishment of accreditation bodies, are the focus of a newly released publication titled, “Establishing accreditation in developing economies – A guide to opening the door for global trade”.

Prepared by the United Nations Industrial Development Organization (UNIDO), in cooperation with the International Accreditation Forum (IAF) and the International Laboratory Accreditation Cooperation (ILAC), the publication was launched at the ILAC – IAF joint General Assembly. The guide aims to support the common goal of “tested, inspected or certified once and accepted everywhere”.

It is comprised of two parts. The first part focuses on the need for accreditation and the benefits that an accreditation system can bring to good governance. It provides policymakers with a framework for establishing an accreditation body or partnering with neighbouring economies to form a shared system, which can bring an economy closer to its trading partners through mutually recognized arrangements of accreditation.

The second part offers comprehensive practical advice and building blocks to those who are tasked with establishing an accreditation body. It presents information on the essential operational requirements for accreditation bodies, and outlines available resources, as well as potential challenges. Case studies then follow to offer an illustration of practical applications of the guidance provided in the publication.

A copy of the brochure is available on the UNIDO website.

As someone who is involved in the selection of suppliers and, possibly, responsible for making purchasing decisions, you may have seen or used products and services that are promoted using reference to ISO 9001:2015. This informative text provides some answers to these questions and will inform you about how you can get the most out of using ISO 9001 as a supply chain tool.

A full copy of the brochure is available from the ISO website.

UNIDO’s Trade Capacity Building Branch has published a briefing paper to set out how it can support Developing Economies develop the effective building blocks of using accredited testing, inspection and certification, using hamonized standards, in order to boost trade.

Download a copy of the briefing from the UNIDO website.


A short video to show how standards, metrology and accreditation can help sustainable development in Developing economies.

Click to view.

Accreditation is a tool to demonstrate the competence of medical laboratories and ensure the delivery of timely, accurate and reliable results. Read more…

Accredited laboratories, inspection bodies, and certification bodies play a key role in both the provision of traditional energy sources and the development of renewables. Energy providers rely on accurate testing to monitor a range of areas from measuring flow and pressure to production output levels. Inspections are carried out to ensure that installations are safe. While certification demonstrates that providers have the appropriate processes and procedures in place to deliver the products and services.

Click to view.


Accredited testing, inspection and certification supports the provision of safe food and clean drinking water. Read more..

Regulators are increasingly relying on independent third party declarations of compliance to support their enforcement and monitoring activities.

Click to view.

Accredited testing, inspection and certification impacts on all industry sectors. This short video shows how accreditation underpins consumer safety and well-being in everyday life.

Click here to view.


The ILAC MRA and the IAF MLA remove the need for products and services to undergo additional tests, inspections and certification in each country where they are sold. These Arrangements remove technical barriers and therefore support cross-border trade.

Click to view


This factsheet sets out how to specify accredited services for external laboratories (testing, medical, and calibration) and inspection bodies, covered by the ILAC MRA.

Click to view.

The ILAC MRA supports international trade by promoting international confidence and acceptance of accredited laboratory data and inspection body data. Technical barriers to trade, such as the retesting of products, each time they enter a new economy would be reduced.

Click to view.

This document, developed by the ISO and the IEC, conveys to regulators the benefits of choosing to use and reference ISO and IEC standards for regulations and to demonstrate that doing so can support good regulatory practice.

Click to view.

This video from ISO (the International Organization for Standardization), explores the worldwide impact on business of the ISO 9000 family of international management standards.

Click to view.

SGS has created a portfolio of solutions to support compliance with regulatory requirements, enhance government revenue, facilitate trade, support efficiency and promote good governance along with sustainable development.

Click here to view.

Supporting the needs of Government is a core objective of ILAC and IAF members.

This document sets out ways to assist members to develop and maintain relationships with government at all levels.

Click to view.