The purpose of this paper is to examine perceptions of the implementation of the ISO 9001:2000 standard in the food sector in Greece.
Research was conducted in 97 Greek food companies certified to ISO 9001:2000, using the questionnaire method and aimed at examining the reasons for certification, the difficulties in implementing the standard, the benefits of certification and their relationships. Exploratory Factor Analysis and Multiple Linear Regression Analysis was applied to define the main constructs of reasons‐benefits‐difficulties and to explore their relationships.
Results showed that the major reasons for certification, unlike benefits, concern firstly the internal business environment and then the external one and no particular difficulties were observed during the standard implementation. Achieving internal (external) benefits is positively affected by the existence of internal (external) reasons and negatively affected by the difficulties to meet the standard’s requirements.
The present study is based on subjective data that refer to a short ISO 9001:2000 certification period. A more thorough research on food companies that have been certified for a long period using data coming from their internal environment, such as executives, managers, employees, would offer more information about ISO 9001:2000 and would reveal its impact on business performance.
The results of the study will be of great use to food companies that have not been certified yet, particularly in light of the new challenge they face with the ISO 22000 standard.
Christos V. Fotopoulos, Evangelos L. Psomas, (Department of Business Administration of Food and Agricultural Enterprises, University of Ioannina, Agrinio, Greece); Fotis K. Vouzas (Department of Business Administration, University of Macedonia, Thessaloniki, Greece)
The purpose of this paper is to study the implementation of ISO 9001:2000 in the public sector, using data obtained from a small‐scale and service‐oriented economy – i.e. Macao SAR, the People’s Republic of China.
Based on a literature review on ISO 9001 development, a measurement instrument was established using the management principles of ISO 9001:2000 and hypotheses were developed to test the applicability and effectiveness of ISO 9001:2000. The instrument and hypotheses were tested using responses from managers and executives in public organizations.
The results show that ISO 9001:2000 is useful in enhancing organizational performance in public organizations.
Managers in public organizations must realize that simply adopting and maintaining the ISO 9001:2000 certificate is not enough. More resources and commitment are needed to achieve better organizational performance.
W.M. To (School of Business, Macao Polytechnic Institute, Macao SAR, People’s Republic of China); Peter K.C. Lee (Department of Logistics, Hong Kong Polytechnic University, Hong Kong SAR, People’s Republic of China); Billy T.W. Yu (School of Business, Macao Polytechnic Institute, Macao SAR, People’s Republic of China)
This research paper aims to explore the relationship between ISO 9000 certification and organisational performance by developing an ISO 9000 relationship model.
A survey instrument was used for quantitative data collection based on a global survey in collaboration with the Anderson School of Business, UCLA. All items were measured on a five point modified Likert scale. The data were analysed statistically by means of Statistical Package for Social Scientists. Factor analysis was performed. Multiple regressions was used to test the hypotheses. Both validity and reliability of the measures were checked in order to reduce measurement error.
The results show a positive and significant relationship between certification practices (implementation, organisational commitment and planning) with operational performance. However, the relationship between these practices with business performance was found to be positive but not significant of the variables we studied, organisational commitment to certification was found to be most strongly related to operational and business performance.
The success of implementing ISO 9000 certification would be increased (operational and business performance) if it is well planned and implemented when the philosophical quality aspects of the organisation are coupled with employee training, periodic audits, corrective action and commitment at all levels of the organisation.
Mei Feng, Milé Terziovski, Danny Samson; The University of Melbourne, Parkville, Australia
Mei Feng, Milé Terziovski, Danny Samson, (2008) “Relationship of ISO 9001:2000 quality system certification with operational and business performance: A survey in Australia and New Zealand‐based manufacturing and service companies“, Journal of Manufacturing Technology Management, Vol. 19 Iss: 1, pp.22 – 37