Research: Relationship of ISO 9001:2000 quality system certification with operational and business performance – A survey in Australia and New Zealand-based manufacturing and service companies

Relationship of ISO 9001:2000 quality system certification with operational and business performance – A survey in Australia and New Zealand-based manufacturing and service companies

This research paper aims to explore the relationship between ISO 9000 certification and organisational performance by developing an ISO 9000 relationship model.

 

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Standards