The Qualiville French certification helps improve the service quality for municipalities
The City of Puteaux (West of Paris, France) obtained the voluntary Qualiville certification in 2014 (Service certification under ISO/IEC 17065 accreditation). It undertook a satisfaction survey on its service quality in 2015 and 2016. The satisfaction rate increased from 96.7% (2014), to 98.5% (2015) and 99.7% (2016)
You can download a full copy of the satisfaction surveys, and you can also read about Qualiville on the City of Puteaux’s website.