Case Study

The Qualiville French certification helps improve the service quality for municipalities

The City of Puteaux (West of Paris, France) obtained the voluntary Qualiville certification in 2014 (Service certification under ISO/IEC 17065 accreditation). It undertook a satisfaction survey on its service quality in 2015 and 2016. The satisfaction rate increased from 96.7% (2014), to 98.5% (2015) and 99.7% (2016)

You can download a full copy of the satisfaction surveys, and you can also read about Qualiville on the City of Puteaux’s website.