Case Study: Indian aspirations to be the ‘world’s first ISO 9001 certified government
India’s Performance Management Division has the Vision to create ‘A results-driven government machinery that delivers what it promises’, with the Mission ‘To be a learning and knowledge sharing organization that continuously strives to improve the functioning of government machinery and make it an example of international best practice’.
A cornerstone of this is ISO 9001 and for Indian government and agencies to be certified. In a first, Prime Minister Narendra Modi is planning to form world’s first “ISO 9001” certified government. The Secretary has sent a letter to all ministries and departments informing about the plan.