Case Study

Accredited Certification: Improving the performance of government departments and agencies

Accredited certification has been embraced by a variety of public sector organisation in Mauritius. Twenty Departments within many ministries in Mauritius have accredited certification to ISO 9001 granted by the Mauritius Standards Bureau, including the Ministry of Labour, Industrial Relations and Employment, the Mauritius Meteorological Services and the Mauritius Revenue Authority.  Three secondary schools have accredited certification to ISO 9001 as well as the Willougby Primary Government School. The National Blood Transfusion Service of the Ministry of Health and Quality of Life in Mauritius also has accredited Certification to ISO 9001 granted by the Mauritius Standards Bureau and the Passport and Immigration Office has accredited certification to ISO/IEC 27001. The Forensic Science Laboratory of Mauritius is itself accredited to ISO/IEC 17025. (Mauritius)

The Norwegian Maritime Authority (NMA) has been certified to quality management system standard ISO 9001. The Director General of the NMA Olav Akselsen has a clear view of certification’s role in improvement, “Certification alone, however, does not mean the job is done. We will work continuously to evaluate and refine our internal processes according to the standard, focusing on service and quality that will benefit our end users.”

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Various governmental entities in Abu Dhabi are also accredited to improve their performance, including the Food Control Department, Municipality Clinical Laboratory, Municipality Animal Laboratory. The Digital Forensic Laboratory of Abu Dhabi Police is certified to ISO/IEC 17025 – General requirements for the competence of testing and calibration laboratories. (Abu Dubai)

In order to have a better quality operation of key activities and more efficient management of its processes, the Serbian Directorate of Measures and Precious Metals (DMDM), the Serbian National Metrology Institute, has accredited certification for ISO 9001, ISO 14001, and OHSAS 18001. Moreover, they are ISO/IEC 17025 accredited (one testing laboratory and one calibration laboratory). (Serbia)

Ireland’s National Car Testing Service has achieved accreditation to ISO/IEC 17020 Conformity assessment – Requirements for the operation of various types of bodies performing inspection to ensure that it improves car safety and deliver its services with impartiality and consistency. (Ireland)

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In Eritrea, the National Blood Bank is certified to ISO 9001. Set up in 1999 as a center, the NBTS is a blood supply centre through out the country. Working in accordance with the internationally accepted management systems enables the NBTS run its activities effectively to the level of utmost excellence. Eritrea has now met the international standards of blood management system and gained international recognition to be certified by South African Accreditation body known as South African Bureau of Standards, SABS. (Eriteria)

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